Norman, Seth

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  • Publication
    From Burnout to Wellness: Using Appreciative Inquiry to Shift MidMichigan Health towards a Strengths-based Perspective
    (2020-05-01) Chohan, Kunal; Fetzer, Karen; Heiser, Sophia R; Norman, Seth
    Over half of providers in the healthcare field experience burnout. Burnout syndrome is defined by the prolonged psychological and physiological response to chronic and interpersonal job stressors, and can result in a number of symptoms that negatively affect workplace morale and performance, including physical exhaustion, job dissatisfaction, and feelings of hopelessness. MidMichigan Health (MMH), a division of the University of Michigan Health system that serves nearly 1 million people in Michigan, has created the Provider Wellness and Burnout Council (PWBC) to address issues of burnout within the organization. To build on their initial work, we propose a long-term intervention based on the science of physician well-being, appreciative inquiry, goal-setting, and employee engagement. This intervention is intended to promote well-being among MMH providers through the creation of a clear, robust positive vision for provider well-being that involves all organization stakeholders throughout the development and execution of this vision. In light of the emerging COVID-19 pandemic and the subsequent strain on our nation’s healthcare resources, we have also proposed a short-term intervention for addressing provider well-being by sharing with providers easy, evidence-based resilience interventions.
  • Publication
    A Measure of All Minds: A Classification of the Artificial Intelligence Strengths and Virtues & the Creation of the THETIS Dimensions of Cybernetic Wellbeing
    (2020-08-01) Norman, Seth Robin
    Artificial intelligence has generated more ambivalence than any technology in human history. As Silicon Valley enters the third decade of its self-proclaimed era of artificial intelligence, there is still surprisingly little agreement about the nature of the 21st century’s defining invention, and even less about how our relationship with this seminal technology should be managed in the future. Positive psychology offers software engineers methods to cultivate a greater understanding of the unique strengths of the artificial intelligence programs they develop, as well as the effects to wellbeing triggered by the applications they deploy. In this paper, I will propose three tools inspired by my chosen field of study for use by artificial intelligence innovators: (a) a classification of the artificial intelligence strengths and virtues; (b) the THETIS dimensions of cybernetic wellbeing, and; (c) the definition of a positive existential posthuman philosophy of artificial intelligence design. The philosophy of positive psychology is perhaps most succinctly summarized with a single phrase: “other people matter.” If Silicon Valley is to deliver a clearer and more compelling vision of the future of artificial intelligence—one in which human and machine agents work and thrive in collaborative harmony—then it must update its innovation practices to embrace a similarly transformative point of view: “other consciousnesses matter,” too.