
Operations, Information and Decisions Papers
Document Type
Conference Paper
Date of this Version
1-2012
Publication Source
System Science (HICSS), 2012 45th Hawaii International Conference on
Start Page
4814
Last Page
4819
DOI
10.1109/HICSS.2012.672
Abstract
The migration to a service based economy has led many firms to emphasize the service component of their product offerings. This shift has led to the emergence of a business model based on value creation through product utilization, where products are sold as a service, (often referred to as "Servicization" or product-service systems) The Servicization business model can be applied to both tangible and intangible, information intensive, products and is based on aligning customer and supplier incentives.A shift to a service based model leads to a variety of managerial questions that concern performance metrics, customer supplier relationships and contracting and resource optimization. The paper will review how current research on Servicization relates to these questions. We will also consider the implications of the Servicization paradigm for areas in information management such as cloud computing and decision support systems.
Copyright/Permission Statement
© © 2012 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Recommended Citation
Cohen, M. A. (2012). Product Performance Based Business Models: A Service Based Perspective. System Science (HICSS), 2012 45th Hawaii International Conference on, 4814-4819. http://dx.doi.org/10.1109/HICSS.2012.672
Date Posted: 27 November 2017