Master of Science in Organizational Dynamics Theses


Lea L. Rubini

Document Type

Thesis or dissertation

Date of this Version



Submitted to the Program of Organizational Dynamics,College of Liberal and Professional Studies in the School of Arts and Sciences in Partial Fulfillment of the Requirements for the Degree of Master of Science in Organizational Dynamics at the University of Pennsylvania

Advisor: Charline S. Russo


Empathy is a key component of transformational leadership and emotional intelligence. Based on the psychotherapy and neuroscience research of empathy, it has been determined to be a key element of successful change outcomes. Correlating psychotherapy outcomes through an empathic approach to organization change, it is believed empathy can provide leaders with a deeper understanding of follower needs and concerns – especially those which may not be easily identified. Furthermore, an empathic approach results in individuals feeling understood and cared for, which can offer a multitude of benefits for leaders and followers in organizations undergoing change. Empathic leadership is a critical component to behavioral change that can be thoughtfully applied to the organizational setting to enable successful change outcomes. A Leader’s Empathic Sourcebook is a result of this study.


Pace And Process Of Change, Empathy



Date Posted: 02 October 2018