Universities around the world, including the University of Pennsylvania, construct policies and procedures to help codify manners of behavior in the academic environment. This capstone examines the construction of an academic grievance policy for the graduate school of Arts and Sciences. I present the construction from the perspective of the school of Arts and Sciences led by Dean Ralph M. Rosen and the perspective of a capstone study. I comment on the study and measurement of stakeholders’ responses to a survey regarding an academic grievance policy for graduate students, the action learning around the processes, and the consequences of the final result.