Master of Science in Organizational Dynamics Theses

Document Type

Thesis or dissertation

Date of this Version

December 2008


Submitted to the Program of Organizational Dynamics in the Graduate Division of the School of Arts and Sciences in Partial Fulfillment of the Requirements for the Degree of Master of Science in Organizational Dynamics at the University of Pennsylvania
Advisor: John Pourdehnad


This thesis argues that designing solutions can’t just be left to experts and leadership; it needs to incorporate the creativity, ideas and expertise of the entire workforce. This thesis specifically looks at the U. S. Coast Guard and how it can involve users in designing technology for the complex problems facing our service. As we are asked to do more and more with less, making the tools we use more effective and usable becomes increasingly important to mission effectiveness. This thesis will outline one possible method for how to obtain ideas and consensus from such a large, geographically dispersed organization.



Date Posted: 14 January 2009