An Appreciative Approach to Managerial Coaching: Words Matter When Increasing Employee Engagement

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Master of Applied Positive Psychology (MAPP) Capstones
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appreciative inquiry
coaching
coaching psychology
mattering
organizational psychology
positive interventions
positive psychology
psychological safety
self-determination theory
social norms
strengths
training and development
well-being
Human Factors Psychology
Industrial and Organizational Psychology
Interpersonal and Small Group Communication
Organization Development
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Corcoran, Elizabeth F
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Abstract

Employers set out to create positive cultures where employees can thrive. Despite this effort, engagement surveys find more than 60% of employees are just going through the motions at work. Disengagement affects such key workplace factors as productivity, customer satisfaction, absenteeism, safety, and turnover. What will it take to shift employees from being disengaged to bringing their best self to work? The field of positive psychology may offer promising possibilities. Mounting evidence on the use of appreciative inquiry, strengths-based development, and self-determination theory in the workplace illuminate pathways to initiate and sustain greater well-being and productivity. Managers and others who coach employees are a critical to creating and sustaining this enhanced work environment. This paper examines how the findings of current positive psychology research points to potential ways coaching conversations can foster higher levels of motivation, cultivate a sense that one’s work is valued, and strengthen a commitment to goals. This literature review identified a number of evidence-based practices managers may use when coaching to constructively develop individuals in ways that are aligned with personal values and motivation. A discussion of future directions for this work is proposed through a positive psychology coaching intervention aimed at increasing employee engagement.

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2020-08-01
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