Addressing Mental Health at Work: Managerial Interventions to Promote Employee Utilization of Resources

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utilization
managers
employees
mental health
self-disclosure
endorsement
Management Sciences and Quantitative Methods
Organizational Behavior and Theory
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Abstract

Mental health is becoming a growing crisis in the United States, with significant costs to the workplace. Despite the availability of company-sponsored mental health resources, they are often underutilized. Previous research has established that managers can improve resource usage through active promotion, and self-disclosure can play an important role in challenging stigma. However, existing research focuses on Employee Action Programs (EAPs) rather than a broader set of mental health resources, and self-disclosure literature revolves around employee self-disclosure but ignores manager self-disclosure. To address these gaps, I investigated how manager endorsement and self-disclosure influence resource utilization. I conducted interviews and a study that varied endorsement. I found that there is a relationship between managerial endorsement, perceived quality of the resource, and utilization. Study findings also point to future extensions such as conducting a cost-benefit analysis of self-disclosure, having a control condition in which mental health resources are not mentioned at all, and the effect of regular, active promotion.

Advisor
Adam Grant, The Saul P. Steinberg Professor of Management
Date of degree
2023-01-01
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