According to current research, 58% of incoming 2-year college students will drop out before earning a credential. This action research aimed to explore the factors that contribute to or hinder the retention of Black and Latino students in a 2-year technical college. Drawing on multiple data sources, the goal of this study was to analyze students’ experiences and the challenges and opportunities they face in completing their certificates and degrees. Student retention in higher education is a complex issue influenced by numerous institutional factors. The researcher investigated the experiences of Black and Latino students at a 2-year college, focusing on the factors that have impacted their academic and social success. By analyzing administrative data, student survey responses, and conducting focus group interviews with students, the researcher was able to provide insights into the challenges faced by these underrepresented groups and identify potential strategies for improving student retention. The findings of this study contribute to understanding the unique experiences of Black and Latino students in 2-year colleges and inform institutional policies and practices that can support their success. An analysis of enrollment data revealed disproportionately high withdrawal rates for these students over 5 years. While recent overall retention rates show improvement, gaps persist for marginalized groups. A campus climate survey and focus groups highlighted ongoing challenges around issues such as parking, communications, grasping complex concepts, and work-life balance. The study’s findings have significant implications for leaders seeking to implement strategic reforms to foster equitable outcomes through data-driven, student-centered policies that dismantle systemic barriers. Ultimately, this research underscores the importance of addressing disparities to realize the full potential of all students.