The ONESTOPers Guide to Well-Being

The Penn ONESTOP Service Center at the University of Pennsylvania is facing numerous challenges related to the COVID-19 pandemic, workplace environment changes, workload increase, role reclassification, personal pandemic-related challenges, and racial injustice. Penn ONESTOP seeks to increase resilience. Informed by current positive psychological literature, we propose three interventions to help Penn ONESTOP systematically develop character strengths awareness and literacy, develop a set of cultural core values to guide and unify workplace behavior, and build resilience. We recommend activities including character strengths conversations, strengths-spotting and recognition, a cultural core values workshop with positive introductions, and a series of resilience micro-lessons to put into practice. We suggest quantitatively measuring results with a culture & climate and engagement survey. Building a foundation of character strengths and shared core values will enhance and support improving resilience in Penn ONESTOP staff, setting them on the path to flourishing.