Inundated: Holistically Improving Institutional Coordination And Crisis Management Following Superstorm Sandy

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superstorm sandy
institutional coordination
urban planning
crisis management
new york
new jersey
systems thinking
Emergency and Disaster Management
Leadership Studies
Organizational Behavior and Theory
Organization Development
Urban, Community and Regional Planning
Urban Studies and Planning
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This Capstone analyzes institutional coordination and crisis management efforts surrounding Superstorm Sandy in the New York Metropolitan Area. It argues that response and recovery efforts were inconsistent, and at times ineffective, due to the lack of utilizing a holistic and systems thinking approach. Using the Rockaway Peninsula as a fractal exemplar of the region, this document identifies ways to improve preparation, response and recovery in a resilient fashion through improving communication, establishing trust, overcoming cognitive biases, creating a greater linkage between disaster planning and emergency management, and leveraging tools such as risk analysis and needs assessments. Through institutional coordination, crisis management and organizational dynamics research; stakeholder interviews with those involved with response and recovery efforts; and comparative analysis with regional, national and international examples, it develops a set of recommendations for holistic preparation and response in a disaster event, while considering the complex political and geographic structure of the region.

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Submitted to the Program of Organizational Dynamics, College of Liberal and Professional Studies in the School of Arts and Sciences in Partial Fulfillment of the Requirements for the Degree of Master of Science in Organizational Dynamics at the University of Pennsylvania Advisor: Derek O. Newberry, Ph.D.
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