Hollway, John

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  • Publication
    Legal Optimism: Restoring Trust in the Criminal Justice System Through Procedural Justice, Positive Psychology and Just Culture Event Reviews
    (2018-09-10) Hollway, John
    Like any complex, dynamic system, the American criminal justice system makes mistakes. Unfortunately, criminal justice organizations lack a systematic process enabling them to learn from cases of error. Ignoring or minimizing errors erodes organizational legitimacy and contributes to a downward spiral of legal cynicism that increases violent crime. This paper describes the application of positive psychology and procedural justice to restore legal optimism – confidence and trust that the criminal justice system will respond in a just fashion to criminal activity – through Just Culture Event Reviews (JCERs), non-blaming multi-stakeholder reviews of cases where the system has erred. JCERs identify contributing factors to error and generate corrective actions designed to prevent those errors in the future, while accurately allocating systemic, organizational and individual accountability to protect communities and criminal justice professionals. JCERs offer the potential to enhance the legitimacy of participating organizations, generating increased engagement and affiliation with the criminal justice system from community members and criminal justice professionals. Infusing JCERs with specific positive psychological interventions designed to inspire trust, innovation and empathy can optimize their outcomes, creating a newfound legal optimism that has the potential to reduce crime over time.
  • Publication
    The Institution of Well-Being: Embodying a Culture of Flourishing at the Shawnee Institute
    (2018-05-14) Hollway, John; Kallander, Lara; Robinson, Christine R.; Rapaport, Benjamin
    We apply principles of positive organizational psychology to a hospitality inn and resort that seeks to focus on “positive hospitality” – the provision of immersive positive education and well-being to guests and employees alike. The Shawnee Institute aspires to serve as a bridge, linking the science of well-being with organizations across the globe. Integrating well-being throughout the Institute’s employees is desired to boost both employee and visitor experiences and distinguish the Institute from other resorts in the region as a destination, and as an employer. We propose an approach to the broad engagement with organizational well-being, discussing the role of cultural change and the needs of both full-time and seasonal employees. We recommend the use of the psychological capital framework to measure and improve well-being across all employees, and provide an implementation plan that includes immersive education for managers, a holistic appreciative inquiry kick-off for all employees, and well-being implementation exercises for on-boarding new employees. This work can assist other organizations, particularly those in the hospitality industry, that seek to improve the well-being of a diverse employee base.