ScholarlyCommons

Title

What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience

Author(s)

Daniel Polsky, University of PennsylvaniaFollow
Heather Howard

Publication Date

3-2015

Files

Volume

3

Number

1

Document Type

Brief

Summary

Soon after the launch of HealthCare.gov, the exchange websites that formed the vanguard of the Affordable Care Act quickly became notorious for numerous bugs, crashes, and painfully slow loading times. Over a year later, the portals have reached a sufficient level of stability and core functionality on the back end. But what about the front end?

License

This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

View on Penn Wharton PPI Website

What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience

Keywords

health insurance exchanges, aca, obamacare

Related Materials

• Only Too Human: Understanding Health Insurance Markets When Consumers Lack Information
• Optimizing Outcomes on the Health Insurance Exchanges

Recommended Citation

Polsky, Daniel and Howard, Heather, "What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience" (2015). Wharton Public Policy Initiative Issue Briefs. 31.
https://repository.upenn.edu/pennwhartonppi/31