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Soon after the launch of HealthCare.gov, the exchange websites that formed the vanguard of the Affordable Care Act quickly became notorious for numerous bugs, crashes, and painfully slow loading times. Over a year later, the portals have reached a sufficient level of stability and core functionality on the back end. But what about the front end?
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health insurance exchanges, aca, obamacare
Polsky, Daniel and Howard, Heather, "What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience" (2015). Penn Wharton Public Policy Initiative. 31.