Operations, Information and Decisions Papers

Document Type

Journal Article

Date of this Version

2000

Publication Source

Journal of Economic Perspectives

Volume

14

Issue

4

Start Page

23

Last Page

48

DOI

10.1257/jep.14.4.23

Abstract

To understand the economic value of computers, one must broaden the traditional definition of both the technology and its effects. Case studies and firm-level econometric evidence suggest that: 1) organizational "investments" have a large influence on the value of IT investments; and 2) the benefits of IT investment are often intangible and disproportionately difficult to measure. Our analysis suggests that the link between IT and increased productivity emerged well before the recent surge in the aggregate productivity statistics and that the current macroeconomic productivity revival may in part reflect the contributions of intangible capital accumulated in the past.

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Date Posted: 27 November 2017

This document has been peer reviewed.