Operations, Information and Decisions Papers

Document Type

Journal Article

Date of this Version

5-2010

Publication Source

Psychological Science

Volume

21

Issue

5

Start Page

645

Last Page

648

DOI

10.1177/0956797610367752

Abstract

After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change over time (incremental beliefs) are more likely to trust their counterpart following an apology and trustworthy behavior than are individuals who believe that moral character cannot change (entity beliefs). We demonstrate that a simple but powerful message can induce either entity or incremental beliefs about moral character.

Keywords

trust erosion, deception, implicit beliefs

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Date Posted: 27 November 2017

This document has been peer reviewed.