How Implicit Beliefs Influence Trust Recovery

Loading...
Thumbnail Image
Penn collection
Operations, Information and Decisions Papers
Degree type
Discipline
Subject
trust erosion
deception
implicit beliefs
Other Psychology
Other Social and Behavioral Sciences
Theory and Philosophy
Funder
Grant number
License
Copyright date
Distributor
Related resources
Author
Haselhuhn, Michael P
Schweitzer, Maurice E
Wood, Alison M
Contributor
Abstract

After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change over time (incremental beliefs) are more likely to trust their counterpart following an apology and trustworthy behavior than are individuals who believe that moral character cannot change (entity beliefs). We demonstrate that a simple but powerful message can induce either entity or incremental beliefs about moral character.

Advisor
Date Range for Data Collection (Start Date)
Date Range for Data Collection (End Date)
Digital Object Identifier
Series name and number
Publication date
2010-05-01
Journal title
Psychological Science
Volume number
Issue number
Publisher
Publisher DOI
Journal Issue
Comments
Recommended citation
Collection