Date of this Version
Academy of Management Journal
Researchers have assumed that employee support programs cultivate affective organizational commitment by enabling employees to receive support. Using multimethod data from a Fortune 500 retail company, we propose that these programs also strengthen commitment by enabling employees to give support. We find that giving strengthens affective organizational commitment through a “prosocial sensemaking” process in which employees interpret personal and company actions and identities as caring. We discuss theoretical implications for organizational programs, commitment, sensemaking and identity, and citizenship behaviors.
Originally published in the Academy of Management Journal © 2008 Academy of Management
This is a pre-publication version. The final version is available at http://dx.doi.org/10.5465/AMJ.2008.34789652
employee loyalty, services for employees, employee attitudes, organizational behavior, sensemaking theory
Grant, A. M., Dutton, J. E., & Rosso, B. D. (2008). Giving Commitment: Employee Support Programs and The Prosocial Sensemaking Process. Academy of Management Journal, 51 (5), 898-918. http://dx.doi.org/10.5465/AMJ.2008.34789652
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Date Posted: 25 October 2018
This document has been peer reviewed.