Title

Banking on Empowerment: The Why, What and How of a Strategy for High Performance

Document Type

Thesis or dissertation

Date of this Version

2013

Abstract

Organizations striving to create high performance strategies often look to the empowerment of employees in hopes of increasing innovation, engagement, customer experience and financial results. This paper applies more than two decades of empirical research from Positive Psychology, Positive Organizational Scholarship, and Positive Organizational Behaviour about empowerment. It explores the veritable benefits a financial institution can achieve by engaging in an empowerment strategy, what psychological empowerment is, and how to build it within large organizations. Specifically, this paper explores the HR structures, individual characteristics and leadership qualities that are the foundation of empowerment, as well as opportunities for further research.

Keywords

empowerment, leadership, organizations, human resources, high performance

Topic

Business/Work

Format

Literature Review

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Date Posted: 19 December 2014