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Higher education shares some important characteristics with the health-care sector. Both are dominated by large cadres of highly educated staff, have complex bottom lines, are market-driven and strongly influenced by public policy, and are made up of value-driven organizations.
Health care appears to be one or two decades ahead of higher education in its transformation into an industry that is more outcomes-based, cost- and price-sensitive, and responsive to customer needs.
Some of the insights that higher education can gain from health care include: Flawed systems generate flawed results; the focus should be on needs, costs, and undervalued services; wisdom comes from customers; change is driven by hard facts; and balancing demands with purpose is most important.
Originally published in Trusteeship Magazine © 2012 AGB. Available at: https://www.agb.org/trusteeship/2012/julyaugust/prescriptions-for-change-can-ideas-from-health-care-cure-higher
Eckel, P. D. (2012). Prescriptions for Change: Can Ideas from Health Care Cure Higher Education's Ills?. Trusteeship Magazine, Retrieved from https://repository.upenn.edu/gse_pubs/449
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Date Posted: 14 August 2018