Changes in Consumer Demand Following Public Reporting of Summary Quality Ratings: An Evaluation in Nursing Homes

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RB_Werner_20REV_202_16.pdf (484.19 KB)
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payment & delivery
Health Services Research
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http://creativecommons.org/licenses/by-nd/4.0/
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http://ldi.upenn.edu/brief/changes-consumer-demand-following-public-reporting-summary-quality-ratings-evaluation-nursing
http://dx.doi.org/10.1111/1475-6773.12459
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https://repository.upenn.edu/handle/20.500.14332/38229
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Werner, Rachel M
Konetzka, R Tamara
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A nursing home report card that converted 12 measures of quality into a simple 5-star system significantly affected consumer demand for low- and high-scoring facilities. One-star facilities typically lost 8 percent of their market share and 5-star facilities gained more than 6 percent of their market share. These results support the use of summary measures in report cards.

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2016-02-16
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