Weiner, Janet

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Window Shopping on Healthcare.gov and the State-Based Marketplaces: More Consumer Support Needed
(2014-12-17) Baker, Tom; Beatty, Adrienne; Nirenburg, Gabbie; Weiner, Janet
This data brief examines the window-shopping experience that consumers encountered on each health insurance marketplace website during the first two weeks of the Affordable Care Act's second open enrollment period. The marketplaces have made some progress toward adopting the recommended "Top 5 Rules for Decision Support." Shoppers found plenty of sorting and filtering options, but insufficient information about providers and little true decision support. Although there is still a long way to go, there are grounds for optimism about further progress for the next open enrollment period.
For Third Enrollment Period, Marketplaces Expand Decision Support Tools to Assist Consumers
(2016-04-04) Polsky, Daniel; Wong, Charlene A; Weiner, Janet; Jones, Arthur T; Town, Robert; Baker, Tom
In the latest open enrollment period, ACA marketplaces added features to help consumers browse and pick a health plan, including total cost estimators and provider look-up tools. Marketplaces differ in how they estimate out-of-pocket costs and how they display plan choices, although most continue to present plans in premium order.