A Little Bird Told Me So...:the Emotional, Attributional, Relational And Team-Level Outcomes Of Engaging In Gossip

Loading...
Thumbnail Image
Degree type
Doctor of Philosophy (PhD)
Graduate group
Management
Discipline
Subject
cooperation
emotions
gossip
relationships
teams
Business Administration, Management, and Operations
Management Sciences and Quantitative Methods
Organizational Behavior and Theory
Funder
Grant number
License
Copyright date
2014-08-19T20:12:00-07:00
Distributor
Related resources
Contributor
Abstract

In this paper, I examine the consequences, both positive and negative, of initiating and participating in gossip in work-related contexts. While a commonly held perspective is that gossip is harmful in that it hurts relational interactions by encouraging coalition-building and engendering divisiveness, an alternative hypothesis is that gossip's emotional attributes, can also help to foster stronger relationships and help individuals navigate complex environments. Specifically, I explore the influence of gossip at multiple levels of analysis: individual, dyadic and group. In Study 1, a laboratory experiment that looks at the short-term benefits of engaging in gossip (versus two control conditions, self-disclosure and task discussion), I find that individuals who engage in gossip experience higher positive emotions, energy and motivation but lower levels of state self-esteem. These gossiping dyads also experience dyadic benefits of relationship closeness and cooperation. Study 2 explored both the reputational and team-level outcomes of gossip. This study showed that team members who engaged in gossip were seen as being less trustworthy. Furthermore, gossip centrality had an inverted U-shaped curvilinear relationship with perceptions of competence. Study 2 showed that gossip about team members negatively influenced team outcomes such as psychological safety, cooperation and viability and increased team-level perceptions of politics while gossip about individuals outside the team has a positive effect on these outcomes, enhancing levels of team cooperation and decreasing perceptions of politics at the team-level. More detailed mediation analyses showed that team process variables, psychological safety and perceptions of politics measured halfway through the course of the team, mediated the negative relationship between intra-team gossip density and team cooperation and team viability measured at the end of the team's lifecycle. In terms of the relationship between extra-team gossip density and team cooperation, it was mediated by decreased team perceptions of politics. This research contributes to the emerging field of inquiry on gossip by providing a comprehensive model of the consequences of gossip at three different levels of analysis as well as a strong empirical test of the effect of gossip on organizationally-relevant outcomes.

Advisor
Sigal G. Barsade
Date of degree
2012-01-01
Date Range for Data Collection (Start Date)
Date Range for Data Collection (End Date)
Digital Object Identifier
Series name and number
Volume number
Issue number
Publisher
Publisher DOI
Journal Issue
Comments
Recommended citation