Summary: Regulating Robo Advice Across the Financial Services Industry

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Wharton PPI B-School for Public Policy Seminar Summaries
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robo advisor
investment
regulation
algorithm
banking
financial products
information technology
choice architecture
Business Law, Public Responsibility, and Ethics
Economic Policy
Finance
Legal Theory
Public Affairs
Technology and Innovation
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Baker, Tom
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Abstract

In general, a robo advisor can be defined as an automated service that ranks, or matches, consumers to financial products on a personalized basis, sometimes in addition to providing related services such as educating consumers and selling products to them. Often associated with web-based financial investment services, a robo advisor can also include consumer financial product intermediaries such as automated mortgage brokers and insurance exchanges, as well as lead generation services such as Zillow, NerdWallet, and Mint.com. Although investment-focused robo advisors have received the most scrutiny from regulators, the same promises and regulatory concerns raised by investment robo advisors apply to their insurance and banking counterparts. The benefit of defining robo advisors as a general category of tools that span different financial services sectors is that an inclusive approach will encourage more cross-sharing and collaborative thinking to tackle similar challenges and opportunities, including regulatory questions.

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2019-09-24
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