Penn Wharton Public Policy Initiative

Publication Date

3-2015

Files

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Volume

3

Number

1

Document Type

Brief

Summary

Soon after the launch of HealthCare.gov, the exchange websites that formed the vanguard of the Affordable Care Act quickly became notorious for numerous bugs, crashes, and painfully slow loading times. Over a year later, the portals have reached a sufficient level of stability and core functionality on the back end. But what about the front end?

License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Keywords

health insurance exchanges, aca, obamacare

What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience

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