What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience
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Wharton Public Policy Initiative Issue Briefs
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health insurance exchanges
aca
obamacare
Health Policy
Other Computer Engineering
Public Policy
aca
obamacare
Health Policy
Other Computer Engineering
Public Policy
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Related resources
Only Too Human: Understanding Health Insurance Markets When Consumers Lack Information (https://publicpolicy.wharton.upenn.edu/issue-brief/v2n9.php) Optimizing Outcomes on the Health Insurance Exchanges (https://publicpolicy.wharton.upenn.edu/issue-brief/v1n11.php)
What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience (https://publicpolicy.wharton.upenn.edu/issue-brief/v3n1.php)
What Window Shopping the Health Insurance Exchanges in Year Two Revealed about the State of the Consumer Experience (https://publicpolicy.wharton.upenn.edu/issue-brief/v3n1.php)
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Howard, Heather
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Abstract
Soon after the launch of HealthCare.gov, the exchange websites that formed the vanguard of the Affordable Care Act quickly became notorious for numerous bugs, crashes, and painfully slow loading times. Over a year later, the portals have reached a sufficient level of stability and core functionality on the back end. But what about the front end?
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2015-03-01