Citizens’ Perceptions of Corruption and E - Governance in Jordan, Ethiopia, and Fiji — the Need for a Marketing Approach

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Information & Communication Technology - Africa
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Pathak, R D
Belwal, Rakesh
Naz, Rafia
Smith, R F.I.
Al-Zoubi, Khalid
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The purpose of this research is to assess citizen’s perceptions of corruption and e-governance in Jordan, Ethiopia, and Fiji. The research is based on surveys using structured questionnaires and focus group interviews. Conclusions are derived from a mix of descriptive and inferential analysis. The survey covers a total of 1212 respondents using stratified sampling. Findings reveal that public sector corruption and demands for bribes are increasing in each country. Only a few people are aware of e-governance and feel that it can help in curbing corruption. The study proposes that in order to mitigate negative forces in the implementation of e-governance such as corruption, digital divide, and urban bias, developing countries need to apply a marketing approach to e-governance services.

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2010-01-01
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The original version was published in the International Journal of Public Sector Management, Volume 23, Issue3. This article is © Emerald Group Publishing and permission has been granted for this version to appear here (http://www.emeraldinsight.com/). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited .
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