Consulting to institutions of higher education: An examination of the consultative process what works, what doesn't work?

Marnelle Alexis, University of Pennsylvania

Abstract

The goal of this research study was to examine the consultative process and what makes it effective when consulting to managers at institutions of higher education. A multiple case study approach formed the basis of the qualitative data methodology that was used. Three cases were highlighted involving consulting firms and corresponding institutions of higher education that effectively worked together during their consulting engagement. The cases allowed for the investigation and evaluation of the similarities and differences from one consulting engagement to another and one institutional experience to another. The results are twofold indicating that consultants and clients have a variety of perspectives, objectives and expectations that must be considered to ensure the success of the engagement, and that consulting to institutions of higher education is a unique and at times complex process. The findings inform and recommend consulting strategies for effectively working with institutions of higher education. ^

Subject Area

Education, Higher

Recommended Citation

Marnelle Alexis, "Consulting to institutions of higher education: An examination of the consultative process what works, what doesn't work?" (January 1, 2002). Dissertations available from ProQuest. Paper AAI3052938.
http://repository.upenn.edu/dissertations/AAI3052938

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